Last Updated: 31 October 2026
PUPUK Academy aims to provide a positive and reliable learning experience. This policy explains the conditions under which refunds and cancellations may be considered for memberships, educational materials and platform-related services. Any non-refundable wording in this policy is subject to rights that cannot be excluded under applicable law.
1. Learning Materials Membership
PUPUK Academy offers a learning-materials membership at RM20 per month. Membership fees provide access to eligible educational resources during the applicable subscription period.
Cancellation: Members may request cancellation at any time through the available account or subscription management facility, or by contacting us. If a membership is set to renew automatically, Pupuk Education will send a reminder to the email address registered to the member's account at least 7 days before the scheduled renewal date. Unless the checkout terms state otherwise, cancellation will generally take effect at the end of the current paid subscription period. Access will generally continue until the end of that period. To avoid the next renewal charge, members should cancel before the scheduled renewal date. Cancelling a membership stops future renewals but does not automatically generate a refund for the current billing period.
Refunds: Membership payments are generally not refundable once membership benefits have been made available. Requests may be considered for duplicate or accidental payments, unauthorised transactions, incorrect billing, or technical issues that prevent access to paid benefits and cannot reasonably be resolved. Each request is reviewed individually.
2. One-Time Purchases of Learning Materials
Please review the description of a digital resource before purchasing. Digital materials are generally not refundable once successfully delivered or made accessible, except where a resource is missing, corrupted, inaccessible, materially different from its description, or where a refund is otherwise required under applicable law. Where possible, we may first attempt to restore access or provide a replacement.
3. Tutoring Services and Independent Tutors
PUPUK Academy provides a platform that connects students and parents with independent tutors. Tutors independently determine their fees, availability, lesson schedules and cancellation arrangements.
Tutoring fees and payments made directly to independent tutors are governed by the agreement between the tutor and the student or parent. PUPUK Academy is generally not responsible for processing refunds for payments made directly to tutors.
Students and parents should discuss cancellation, rescheduling and refund arrangements with their tutor before confirming lessons. Where a payment is collected by PUPUK Academy for a tutoring service, the applicable payment and refund terms will be communicated separately.
4. Platform Service Fees and Tutor Payments
PUPUK Academy may collect a service fee or commission from independent tutors for tutoring engagements facilitated through the platform. Applicable service fees are communicated to tutors before they participate in the relevant arrangement.
Refunds, cancellations or adjustments involving tutoring transactions may affect the applicable platform service fee. Where a tutoring transaction is reversed or refunded, the corresponding commission will be handled according to the applicable tutor agreement and transaction circumstances. Any commission already deducted will be reviewed where a transaction is cancelled or refunded.
5. Technical Problems and Service Interruptions
If you experience difficulty accessing purchased learning materials or membership benefits, contact our support team. Depending on the circumstances, we may offer technical assistance, restoration of access, replacement materials, an extension of membership access or a partial or full refund where justified.
6. How to Request a Refund
Email pupukeducation@gmail.com with your registered name, registered email address, transaction or payment reference, purchase date, description of the issue and any relevant supporting screenshots or documents. Providing complete information will help us review your request efficiently.
7. Refund Review and Processing
We aim to review refund requests within 7 business days after receiving the information needed to assess the request. If a refund is approved, it will generally be made through the original payment method where possible.
Refund processing will normally take up to 14 business days after approval, subject to the payment provider and financial institution. The time taken for the refunded amount to appear may vary. We may contact you if additional information is required.
8. Changes to This Policy
We may update this policy to reflect changes in our services, subscription arrangements or refund procedures. Updates will be published on this page with a revised date.
9. Contact Us
For refund, cancellation or payment-related enquiries, contact Pupuk Education at pupukeducation@gmail.com or visit https://pupuk.my.