Last Updated: 31 October 2026
PUPUK Academy respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how we collect, use, store, disclose and protect information when you access or use our website and services. It should be read alongside any notices presented when you register, submit an enquiry or make a purchase.
1. Information We Collect
Depending on how you use the platform, we may collect the following categories of information.
Personal and account information: name, email address, telephone number, account credentials and registration details.
Student and parent information: academic level, subjects of interest, learning requirements and preferences, enquiry details and communication history, and information needed to facilitate tutor discovery.
Tutor information: name and contact details, educational qualifications, teaching experience, subjects and skills offered, availability, proposed tutoring fees, profile information and supporting credentials voluntarily submitted.
Transaction information: membership and subscription details, payment status, transaction references, purchase history, billing-related information and relevant tutoring transaction information processed through the platform.
Technical information: IP address, browser and device information, website usage data, cookies, log information and website interaction data.
Payment card details may be processed directly by third-party payment providers. We do not intend to store complete payment card information on our servers.
2. How We Use Your Information
We may use information to create and manage accounts; facilitate connections between students and independent tutors; display tutor profiles; process memberships and payments; calculate and administer applicable tutor service fees; provide access to educational materials; send membership renewal reminders and service-related notices; respond to enquiries and support requests; improve website functionality and user experience; detect fraudulent activity and protect platform security; and meet applicable legal obligations.
3. How We Share Information
Independent tutors: where a student or parent submits a tutoring enquiry, relevant contact and learning information may be shared with the selected tutor to facilitate communication and tutoring arrangements.
Students and parents: tutor profile information, including qualifications, experience, subjects and other details voluntarily provided for publication, may be visible to prospective students and parents.
Service providers: we may use providers for website hosting, payment processing, email communication, database management, analytics, security and technical maintenance. They may process information on our behalf to provide their services.
Legal and safety purposes: we may disclose information where we believe disclosure is necessary to comply with a legal obligation, respond to lawful requests, protect users, enforce our terms or protect the platform.
We do not sell personal information to third parties.
4. Children's Privacy
PUPUK Academy recognises the importance of protecting children's information. Where our services involve minors, parents or legal guardians should supervise account registration, purchases, tutoring enquiries and communication with independent tutors. Users should avoid publishing unnecessary sensitive information about children on public profiles or enquiry forms.
5. Cookies and Similar Technologies
Our website may use cookies and similar technologies to maintain user sessions, remember preferences, improve website functionality, understand website traffic and usage, and enhance security. Users can manage cookies through browser settings. Disabling certain cookies may affect website functionality.
6. Data Storage, Retention and Security
We use reasonable technical and organisational measures designed to protect information against unauthorised access, disclosure, alteration, loss or misuse. Measures may include access restrictions, secure authentication, encrypted connections where supported, secure database management and security monitoring. No online system can guarantee absolute security.
We retain personal information for as long as reasonably necessary for the purposes described in this policy, including to provide services, resolve disputes, maintain records and meet applicable obligations. Retention periods may vary depending on the type of information and the reason it was collected.
7. International Processing
Our website or service providers may store or process information in countries other than the country in which a user is located. Where this occurs, we take steps designed to ensure information is handled with appropriate safeguards and in accordance with applicable requirements.
8. Your Choices and Requests
Depending on the laws that apply to you, you may be able to request access to or correction of your personal information, object to or restrict certain processing, withdraw consent where processing relies on consent, request deletion, or exercise other privacy rights.
To make a request, contact us using the details below. We may need to verify your identity and may be unable to fulfil a request in certain circumstances permitted by applicable law.
9. Third-Party Websites and Services
The platform may contain links to external websites and services. We are not responsible for the privacy practices or content of third-party websites. Users should review the relevant privacy notices before providing information to those services.
10. Changes to This Privacy Policy
We may update this policy from time to time to reflect changes in our services, technology or information-handling practices. Updates will be published on this page with a revised date. Where appropriate, we may provide additional notice.
11. Contact and Privacy Enquiries
For questions, privacy requests or concerns, contact PUPUK Academy at pupukeducation@gmail.com or visit https://pupuk.my.