General
1. What is PUPUK Academy?
PUPUK Academy is an educational marketplace connecting students and parents with independent tutors while providing access to educational learning materials and resources.
2. Who can use PUPUK Academy?
Students, parents, tutors, educators and individuals interested in educational resources can use our platform.
3. Is PUPUK Academy a tutoring agency?
No. PUPUK Academy operates as a platform that facilitates connections between students and independent tutors. Tutors independently offer and deliver their tutoring services.
Tutoring
4. How can I find a tutor?
Browse tutor profiles, review their qualifications, experience, subjects and other available information, and connect with tutors to discuss your learning requirements.
5. Are tutors employed by PUPUK Academy?
No. Tutors listed on PUPUK Academy operate independently. They are not employees of PUPUK Academy and are responsible for their own tutoring services.
6. How are tutoring fees determined?
Independent tutors determine their own tutoring rates. Students or parents can discuss fees, schedules and other arrangements with the respective tutor.
7. Does PUPUK Academy charge tutors a service fee?
Yes. PUPUK Academy may charge independent tutors a platform service fee or commission for tutoring engagements facilitated through the platform. The applicable fee structure will be communicated to tutors before they participate in the relevant arrangement.
8. Does PUPUK Academy guarantee a tutor's qualifications or teaching outcomes?
Tutor information is provided to help users make informed decisions. Students and parents are encouraged to verify qualifications, experience and suitability before engaging a tutor. Specific academic outcomes cannot be guaranteed.
9. Can I arrange online or face-to-face tutoring?
Tutoring arrangements, including mode, schedule and location, are subject to tutor availability and mutual agreement.
Becoming a Tutor
10. How can I become a tutor?
Interested educators can register or submit their details through the tutor registration facility available on PUPUK Academy.
11. Can tutors choose their own subjects and fees?
Yes. Independent tutors can specify their areas of expertise, subjects, availability and proposed tutoring fees, subject to platform requirements.
12. How does PUPUK Academy earn from tutoring services?
PUPUK Academy may earn a service fee or commission from tutors for tutoring engagements facilitated through the platform. The applicable rate and payment arrangements will be communicated to tutors.
13. Does registering as a tutor guarantee students?
No. Registration provides an opportunity to showcase a profile and connect with prospective students. Student enquiries and tutoring engagements are not guaranteed.
Learning Materials & Membership
14. What learning materials are available?
PUPUK Academy offers educational resources such as notes, worksheets, practice questions and other study materials across various subjects and academic levels.
15. Is there a learning-materials membership?
Yes. PUPUK Academy offers a learning-materials membership at RM20 per month, subject to the subscription terms displayed at purchase.
16. What does the membership include?
Members can access eligible educational materials made available under the membership. Specific content and benefits may vary.
17. Can I share or redistribute downloaded materials?
No. Learning materials are provided for personal educational use unless expressly stated otherwise. Redistribution, resale or unauthorised commercial use is prohibited.
18. How do I cancel my membership?
You can request cancellation through the applicable account or subscription management facility. If your membership is set to renew automatically, a reminder will be sent to your registered email address at least 7 days before the scheduled renewal. To avoid the next charge, cancel before the renewal date. Cancellation and access arrangements are governed by our Refund & Cancellation Policy.
Payments & Support
19. How are tutoring payments handled?
Payment arrangements are communicated to students and tutors. Depending on the arrangement, payments may be made directly between the parties or through a designated platform payment facility.
20. Can I request a refund?
Refund eligibility depends on the nature of the purchase or service and the applicable Refund & Cancellation Policy.
21. What if I experience a technical problem?
Please contact us at pupukeducation@gmail.com with a description of the issue.
Contact
22. How can I contact PUPUK Academy?
Email: pupukeducation@gmail.com
Website: https://pupuk.my